Service · 05
Shipment updates
Status:PlannedUpdated September 2026
TYR-X's shipment-updates assistant is an AI assistant for freight forwarders that drafts customer status updates from shipment milestones and exceptions — booked, departed, arrived, held, delayed — in your voice, for a person to check and send, so customers stop asking where their cargo is and your operators stop retyping the answer. It is scoped and not yet running.
What does the assistant do?
Reads milestone and exception information from sources you approve. Drafts the update per shipment per customer. Queues it for review.
What stays with your people?
Sending. Anything about a delay's cause, a claim or a cost.
What does it need from you?
Where milestone information lives. Your update templates. The person who sends.
What does the weekly packet contain?
Updates drafted, updates sent, exceptions that needed a person, shipments with no milestone data.
What it does not do
- It does not send.
- It does not connect to carrier tracking or your TMS in the first workflow.
Questions
Questions
Is this a tracking portal?
No. It drafts the message a person sends; it does not give customers a login.
When is it available?
When it has run inside TYR-X's own forwarding business. Status on this page changes then.